Refund Policy

All sales are final. Our products are digital downloads delivered instantly, so we do not offer refunds, returns, or exchanges under any circumstances.

This applies to every purchase, including a change of mind, a purchase made by mistake, no longer needing the product, or finding that it does not match a particular vendor, client, or carrier requirement. Each product page describes what is included and shows sample pages under “Look inside.” Please review them before you buy.

Trouble opening or downloading your file?

If you cannot open or download a file, contact us and we will help you get access. This is a support service, not a refund: we will help you download the file again, send a replacement if needed, or restore access to your account, so you can use what you bought. Please reach out before contacting your bank or card company, since we can usually fix these problems quickly.

Problems we will investigate

If one of the following happens, contact us and we will investigate. If we confirm the problem and it cannot be fixed another way, we will issue a refund for the affected charge.

• A file that will not open.
• You were charged more than once for the same item.
• You were charged but never received access to your download.

Contact us as soon as you notice the problem. Tell us the email address you used at checkout and what happened, and we will get back to you. Often the fastest fix is a replacement file or restored access to your account, and we will offer that first.

How refunds are issued

A refund goes back to the original payment method. Once we issue it, your bank or card company usually takes 5 to 10 business days to show it on your statement. When a purchase is refunded, access to the refunded download is removed.

Questions

Use our contact form and choose a clear subject line, such as “Download problem” or “Duplicate charge.”